Refund and Cancellation Policy

Last updated: November 5, 2026

This policy applies to Zone B2B services. If a signed agreement sets out different terms, the terms of the agreement apply.

Monthly packages (appointment setting, lead generation, marketing)

• No minimum commitment: you can cancel at any time by email to info@zoneb2b.com.
• Effective date: cancellation takes effect at the end of the current billing period. No new invoice is issued after that date.
• Started month: a month of service that has started is not refundable, because the team and tools are already assigned to your campaign.
• Period not started: any amount paid for a service period that has not yet started is refunded in full.
• Guaranteed objectives: if your agreement includes a minimum number of qualified meetings and it is not reached, the credit, extension or refund set out in the agreement applies.

Specialized recruitment

No upfront fees: fees are due only when you hire a candidate introduced by Zone B2B. Any guarantee or replacement period is set out in the recruitment agreement.

Billing errors

Any amount billed in error or paid twice is refunded in full.

How to request a refund

Email info@zoneb2b.com with your company name, invoice number and reason. We reply within 5 business days. An approved refund is paid through the original payment method within 10 business days. Before any other recourse, please write to us: we resolve most requests directly.